When I tap the PocketBible icon, nothing happens initially, then opens at random times.
There are several causes for this type of symptom and all are due to a conflict with other software running on the Pocket PC.
If you are a Cingular/AT&T customer, the most common cause is security and messaging software supplied by Cingular/AT&T. The 8525 comes with the Messaging and Security Feature Pack. There may be future PDAs that have that same package or something similar. For other PDAs that use the Cingular/AT&T service, Xpress Mail is available for installation. Both of these will cause the symptoms listed.
There are a couple of ways to get around the problem while still using those pieces of software. With the 8525, you can tap PocketBible and then open the QWERTY keyboard. That will usually cause PocketBible to launch.
If that doesn't work or if you are using a different PDA, tap PocketBible, open another application such as Calendar or Contacts and then immediately close that application. PocketBible will then launch.
Uninstalling Xpress Mail and using a different piece of email software will also correct the problem.
GoodLink is another piece of software that can cause these symptoms. It blocks PocketBible from launching if GL is running. Select Menu and Shut Down from within GoodLink. Then launch PocketBible.
Ultimate Theft Alarm will allow PocketBible to launch the first time but if you exit and then try to launch again, it blocks PocketBible from launching a second time until you do a soft reset.
Of course, we would prefer that this not be a problem at all. We'd like to encourage you to contact the developers of the software causing the conflict on your PDA and explain the problem to them. They can download and install our demo version for testing purposes and we'd be happy to work with any of them to help them get it corrected.
Can't Find an Answer?
Send us an email with complete details of your problem and we'll do our best to help. Contact us at support@laridian.com.
Frequently Asked Questions
Windows Mobile
Error Messages
- (No Subcategory)
- DailyReader
- eTracts
- Memorize!
- PocketBible
- Fatal application error (or illegal operation)...
- This version of PocketBible cannot read this book (\My Documents\Laridian Books\xxx.lbk).
- No books found.
- Cannot copy Laridian Data.ldb or Laridian Data.db (while synchronizing).
- Error (###) accessing database 'Laridian Data'...
- Please select a date between [date] and [date].
- Attempting to read past end of substorage
- Mismatched or unexpected tag
- Error 145 getbranch error
- Insufficient Memory. Try allocating more memory to programs.
- Internal error: Undefined substorage.
Installing
- (No Subcategory)
- Catapult was unable to find desktop software from 3Com...
- Error in CE Application Manager (CEAppMgr).
- xyzsetup.exe is not a valid Pocket PC (or Windows CE) application.
- Can't find CE Application Manager
- Error when installing: Invalid setup file
- Unsupported Device Type
- BOOKLOADER: Can't create My Documents directory on device.
- Unsupported System Version. The program is not compatible with the current operating system.
- Can't create output file.
- Zondervan NIV Study Bible CD - PocketBible, DailyReader, and/or Memorize do not install.
- Zip file damaged... Bad CRC... Possible cause: file transfer error.
- To open this file, Windows needs to know what program created it.
- Installation was unsuccessful
- How do I install my files using a Mac?
- How do I check the amount of free space I have available on my handheld or storage card?
- The file [file name] is in use or is in ROM.
- DailyReader, Devotionals, and Reading Plans
- How do I install DailyReader products to a SD or CF (storage) card?
- How do I move my DailyReader books from main memory to a SD or CF (storage) card?
- How do I uninstall DailyReader or a book?
- How do I install DailyReader, devotionals, and reading plans (download)?
- How do I install DailyReader, devotionals, and reading plans (CD)?
- eTracts
- Memorize! and Verse Sets
- PocketBible, Bibles, and Books
- How do I move my PocketBible books from main memory to a SD or CF (storage) card?
- How do I uninstall PocketBible or a book?
- How do I install my Personal Promise Bible?
- How do I install PocketBible, Bibles and Books (download)?
- Error: ActiveSync (or Windows Mobile Device Center) must be installed...
- Manual installation instructions for PocketBible 4
- Zondervan NIV Study Bible CD - PocketBible, DailyReader, and/or Memorize do not install.
- Bookloader.exe Entry Point not found
- How do I install PocketBible products to a SD or CF (storage) card?
- The system cannot find the file specified...PocketBibleWM5.ini
- How do I upgrade from PocketBible 2 to PocketBible 4?
- How do I install PocketBible, Bibles and Books (CD)?
Upgrading
- (No Subcategory)
- I've installed an update or upgrade of PocketBible but it's still showing the old version.
- Will my notes, bookmarks, and/or highlights transfer when upgrading?
- How do I upgrade my DailyReader to work with PocketBible 3 or 4?
- How do I upgrade from PocketBible 2 to PocketBible 4?
- How do I remove the old PocketBible icon from the Start Menu?
- Will the books I currently own still work with PocketBible 4?
- After installing PocketBible 4, PocketBible can no longer read my Bibles and books.
Using the App
- BookBuilder
- DailyReader
- Why can't I choose books on the storage card?
- How do I know what date I am on when reading devotionals in PocketBible?
- How do I set my DailyReader book to the same schedule as my printed book?
- How do I access the DailyReader Help file?
- How do I setup DailyReader to read just Monday - Friday?
- How do I backup and restore my DailyReader schedule?
- Memorize!
- PocketBible
- PocketBible exits or crashes with normal navigation after a power down has occurred.
- NASB: What do the asterisks mean?
- The Bible or book I'm using seems to have missing or misspelled words.
- I have an HTC Touch Pro2 and PocketBible doesn't open (or takes a very long time).
- Why does the text look fuzzy?
- PocketBible 2
- PocketBible can't find books on the storage card after a power down has occurred.
- How do I use the New American Standard Exhaustive Concordance with Strong's numbers?
- How do I backup and restore my PocketBible 2 data?
- ESV: Why is the ESV slower to load?
- How do I use the KJV Exhaustive Concordance with Strong's numbers?
- Why am I seeing multiple tabs for the same book?
- How do I use my Study Bible or other reference book?
- PocketBible hangs when I tap the icon to open.
- PocketBible only displays a few verses at a time.
- How do I access the PocketBible Help file?
- PocketBible 3 or 4
- PocketBible can't find books on the storage card after a power down has occurred.
- How do I delete a bookmark?
- How do I backup and restore my PocketBible data?
- PocketBible hangs when I tap the icon to open.
- When I tap the PocketBible icon, nothing happens initially, then opens at random times.
- My pocketBible displays funny characters instead of the verse numbers.
- How do I use the NASB or KJV with Strong's numbers?
- How do I use my Study Bible or other reference book?
- How do I access the PocketBible Help file?
- No matter what I search my search results are empty.
- After installing PocketBible 4, PocketBible can no longer read my Bibles and books.
- How do I know what date I am on when reading devotionals in PocketBible?
The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian and PocketBible are registered trademarks of Laridian, Inc. DailyReader, MyBible, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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Best Ways to Get Help
You can get the fastest help by helping yourself.
- Make sure you download and install the PocketBible app that is required to read the Bibles or books you bought
- Read the confirmation email we send you when you make a purchase
- Read the help that's built into each of our products
- Look through our Frequently Asked Questions
- Submit a Support Ticket
- Email us at support@laridian.com
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