I have an HTC Touch Pro2 and PocketBible doesn't open (or takes a very long time).
For over a decade, we've been able to say that PocketBible is compatible with all commercial Windows Mobile phones and handhelds (though they haven't been called "Windows Mobile" for that entire period), without needing to be concerned with specific phone models. Such was the strength of Microsoft's Windows Mobile standard.Unfortunately, the HTC Touch Pro2 is an exception. This phone uses what HTC calls TouchFLO 3D and it appears to introduce some incompatibilities.
Customers have reported a variety of issues, including:
- PocketBible never starts.
- PocketBible starts after 30 seconds or so.
- PocketBible will start immediately, but only after another tap (details below).
- When PocketBible is running, other programs cannot be started.
- Tap Start.
- Tap All Programs.
- Scroll to PocketBible (as needed), then tap PocketBible.
- Tap Start again.
Other customers have reported that PocketBible works fine if TouchFLO 3D is turned off. This obviously isn't an ideal solution, as TouchFLO 3D is one of the features that makes the Touch Pro2 an enticing phone.
Other developers have reported compatibility issues with TouchFLO 3D as well. Hopefully, a TouchFLO 3D update will be forthcoming to address these issues.
Can't Find an Answer?
Send us an email with complete details of your problem and we'll do our best to help. Contact us at support@laridian.com.
Frequently Asked Questions
Windows Mobile
Error Messages
- (No Subcategory)
- DailyReader
- eTracts
- Memorize!
- PocketBible
- Fatal application error (or illegal operation)...
- This version of PocketBible cannot read this book (\My Documents\Laridian Books\xxx.lbk).
- No books found.
- Cannot copy Laridian Data.ldb or Laridian Data.db (while synchronizing).
- Error (###) accessing database 'Laridian Data'...
- Please select a date between [date] and [date].
- Attempting to read past end of substorage
- Mismatched or unexpected tag
- Error 145 getbranch error
- Insufficient Memory. Try allocating more memory to programs.
- Internal error: Undefined substorage.
Installing
- (No Subcategory)
- Catapult was unable to find desktop software from 3Com...
- Error in CE Application Manager (CEAppMgr).
- xyzsetup.exe is not a valid Pocket PC (or Windows CE) application.
- Can't find CE Application Manager
- Error when installing: Invalid setup file
- Unsupported Device Type
- BOOKLOADER: Can't create My Documents directory on device.
- Unsupported System Version. The program is not compatible with the current operating system.
- Can't create output file.
- Zondervan NIV Study Bible CD - PocketBible, DailyReader, and/or Memorize do not install.
- To open this file, Windows needs to know what program created it.
- Zip file damaged... Bad CRC... Possible cause: file transfer error.
- Installation was unsuccessful
- How do I install my files using a Mac?
- How do I check the amount of free space I have available on my handheld or storage card?
- The file [file name] is in use or is in ROM.
- DailyReader, Devotionals, and Reading Plans
- How do I install DailyReader products to a SD or CF (storage) card?
- How do I move my DailyReader books from main memory to a SD or CF (storage) card?
- How do I uninstall DailyReader or a book?
- How do I install DailyReader, devotionals, and reading plans (download)?
- How do I install DailyReader, devotionals, and reading plans (CD)?
- eTracts
- Memorize! and Verse Sets
- PocketBible, Bibles, and Books
- How do I move my PocketBible books from main memory to a SD or CF (storage) card?
- How do I uninstall PocketBible or a book?
- How do I install my Personal Promise Bible?
- How do I install PocketBible, Bibles and Books (download)?
- Error: ActiveSync (or Windows Mobile Device Center) must be installed...
- Manual installation instructions for PocketBible 4
- Zondervan NIV Study Bible CD - PocketBible, DailyReader, and/or Memorize do not install.
- Bookloader.exe Entry Point not found
- How do I install PocketBible products to a SD or CF (storage) card?
- The system cannot find the file specified...PocketBibleWM5.ini
- How do I upgrade from PocketBible 2 to PocketBible 4?
- How do I install PocketBible, Bibles and Books (CD)?
Upgrading
- (No Subcategory)
- I've installed an update or upgrade of PocketBible but it's still showing the old version.
- Will my notes, bookmarks, and/or highlights transfer when upgrading?
- How do I upgrade my DailyReader to work with PocketBible 3 or 4?
- How do I upgrade from PocketBible 2 to PocketBible 4?
- How do I remove the old PocketBible icon from the Start Menu?
- Will the books I currently own still work with PocketBible 4?
- After installing PocketBible 4, PocketBible can no longer read my Bibles and books.
Using the App
- BookBuilder
- DailyReader
- Why can't I choose books on the storage card?
- How do I know what date I am on when reading devotionals in PocketBible?
- How do I set my DailyReader book to the same schedule as my printed book?
- How do I access the DailyReader Help file?
- How do I setup DailyReader to read just Monday - Friday?
- How do I backup and restore my DailyReader schedule?
- Memorize!
- PocketBible
- PocketBible exits or crashes with normal navigation after a power down has occurred.
- NASB: What do the asterisks mean?
- The Bible or book I'm using seems to have missing or misspelled words.
- I have an HTC Touch Pro2 and PocketBible doesn't open (or takes a very long time).
- Why does the text look fuzzy?
- PocketBible 2
- PocketBible can't find books on the storage card after a power down has occurred.
- How do I use the New American Standard Exhaustive Concordance with Strong's numbers?
- How do I backup and restore my PocketBible 2 data?
- ESV: Why is the ESV slower to load?
- How do I use the KJV Exhaustive Concordance with Strong's numbers?
- Why am I seeing multiple tabs for the same book?
- How do I use my Study Bible or other reference book?
- PocketBible hangs when I tap the icon to open.
- PocketBible only displays a few verses at a time.
- How do I access the PocketBible Help file?
- PocketBible 3 or 4
- PocketBible can't find books on the storage card after a power down has occurred.
- How do I delete a bookmark?
- How do I backup and restore my PocketBible data?
- PocketBible hangs when I tap the icon to open.
- When I tap the PocketBible icon, nothing happens initially, then opens at random times.
- My pocketBible displays funny characters instead of the verse numbers.
- How do I use the NASB or KJV with Strong's numbers?
- How do I use my Study Bible or other reference book?
- How do I access the PocketBible Help file?
- No matter what I search my search results are empty.
- After installing PocketBible 4, PocketBible can no longer read my Bibles and books.
- How do I know what date I am on when reading devotionals in PocketBible?
The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian and PocketBible are registered trademarks of Laridian, Inc. DailyReader, MyBible, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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Best Ways to Get Help
You can get the fastest help by helping yourself.
- Make sure you download and install the PocketBible app that is required to read the Bibles or books you bought
- Read the confirmation email we send you when you make a purchase
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