Our business hours are Monday through Friday 8 am to 5 pm US Central Time.
Email
Extensive technical and sales information can be found by using our Help Desk Knowledgebase system. It provides you with information on ordering, downloading, installing, navigation, error messages, synchronization, our associates program and more. Before contacting us via email, we'd like to encourage you to look for your answer in the Knowledgebase first.
To access the Knowledgebase system, select the Help Desk menu above and then Knowledgebase.
If you are still in need of assistance, send an email with details to one of the following (please do not send to both):
Sales and information: sales@laridian.com
Customer service and technical support: support@laridian.com
We answer email and Trouble Tickets Monday through Friday and occasionally on weekends and holidays. Messages left during non-business hours are answered on the next business day.
In your email you should include:
- The make and model of your handheld computer (if applicable)
- The operating system of your desktop PC (Mac, Windows XP, Vista...)
- Your Laridian customer ID or email address of your Laridian account (if applicable)
- The specific problem or question you have for us
- EXACT error message (if applicable)
The more detail you provide, the better we can help you the first time.
Mailing Address
Laridian
4430 Sundance Drive
Cedar Rapids, IA 52411-7827
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