Phone
We no longer offer pre-sales or technical support assistance by phone. We have found after extensive study of the issue that it is not cost-effective. We are able to provide better support at a fraction of the price by using our trouble ticket system and email. This allows us to keep our prices low for the 85% of our customers who never need technical assistance.
Before contacting us by email, check the Help Desk
Knowledge Base, which you can find by selecting your
platform on the left. We're not just trying to avoid
answering your questions by email. It's just that the
most common questions are already answered right here
on the Web and we'd hate to make you wait for us to
reply by email.
And even if your question isn't answered, instead of sending an email, use the "Submit a Ticket" link at the Knowledgebase site to submit your question. This allows us to route your question to the appropriate department and will speed your reply.
Product Documentation
All of our products have extensive built-in help. It's sometimes easier to view this documentation in your browser, or to print it out for reference. For that reason we have some of our product documentation available here:
Refunds and Exchanges
Laridian has a no-risk, no-questions-asked, 30-day money-back guarantee on everything we sell. If you're not happy with one of our products, simply remove it from your device and delete any setup files you have downloaded from our site, then contact technical support and request a refund within 30 days of your purchase.
We can often do an exchange if the other item you want is priced identically to the one you purchased. Exchanges must also be done within 30 days of the original purchase. If we can't do an exchange, we can do a refund and you can simply purchase the other item separately.
We cannot issue refunds or exchanges for products purchased from the Apple App Store, Android Marketplace, Christian bookstores, or other non-Laridian outlets. Since we didn't sell you the product in the first place, we're unable to issue a refund or exchange. You may be able to get a refund by contacting the company from which you purchased our product.
Technical Support
Our Technical Support department has prepared a large
collection of Knowledgebase articles that answer the
most common questions we receive about our products. You
would be well served to check for an answer in the
Knowledgebase before contacting us directly.
The Knowledgebase is organized by platform. So select your operating system from the list below to get started:
- iPhone, iPad, and iPod touch
- Windows PC (Desktop / Laptop)
- BlackBerry
- iPod and MP3 Players (Audio Products)
- Windows Mobile
- Palm OS (NOT webOS; see below)
If you can't find an answer in the Knowledgebase, there's a "Submit a Ticket" link there you can use to submit your question directly to our experienced tech support reps.
Support for Simple Bible Pro for webOS is provided by Bits of God Software at their website: www.bitsofgodsoftware.com.
Frequently Sought Information
Trying to synchronize your notes, highlights, bookmarks and devotional reading progress between two devices? Click here for information on the "synchronization process" that allows you to sync your personal data to and from our server.
"How do I set up an account so I can log in?" You don't have an account until you purchase something from us. Then you log into your account to download the products you've purchased. If we just create an account for you so that you can log in, there won't be anything there for you to do!
Need to know how to get books you've created with BookBuilder Pro onto your iPhone or other device? Click here for instructions on submitting your books to us for the final build, and for uploading to our server.
Trying to register a CD-ROM or other product you purchased at a store? Instructions are included with the product. You'll need those to register because they include the product code our site will ask you for. When you find them, they'll also give you this link to our registration page.
Customer Service and Pre-Sales Questions
Technical support can help with any customer service
or pre-sales questions you might have. This includes
refund requests and other credit card issues, problems
downloading or accessing your account, and questions
about compatibility with your particular device. You can submit
a ticket through the support site as described above, or
you can send an email to
support@laridian.com.
Suggestions and Questions About Future Plans
Feel free to pass your suggestions along to tech support when you contact them through a trouble ticket or by email. You can also send suggestions in response to any email from us, including our newsletters and marketing emails.
We make it a practice not to talk about what we may or may not be working on right now, and what we may or may not do in the future. However, we've made exceptions to that policy and when we do, you'll generally find those discussions on our blog at blog.laridian.com. Scan the list of topics on the left side of the blog site and read the latest information about products under development, our opinions on new and upcoming technologies and platforms, and announcements of new releases. We actively read and reply to comments left on the blog.
Find us on FacebookInsider InfoHardcore Laridian fans watch our blog for the latest news, including comments on as-yet-unreleased and unannounced products. Facebook Fans get notified of all special offers and sometimes get special special offers just for them. We don't keep lists of potential beta testers. Just watch the blog. The Fine PrintCopyright © 2010-2012 by Laridian, Inc. All Rights Reserved. Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners. |
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